Written on: 15/08/2013 by brettstabler (1 review written)
These guys know what they're talking about unlike the over-rated high street chain stores (excuse the pun). It is easy to offer good service when everything goes smoothly however, the real test of customer service is dealing with a problem and accepting responsibility for the result. Through no fault of the store staff there was a supply issue with the bike after the order was made. The staff acted quickly to let me know my options and a suitable upgrade was offered with an agreed upcharge.
Very happy with the end result. Would recommend.