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★★★★☆

“Helpful Staff!”

Written on: 14/08/2013

Would have given 5 stars but for the problems with online booking:

Booking a trip from Buffalo to NY City, I hit some snags online. A call to customer service where I spoke to a live agent, pointed out tome me what the snag was. While I had to make another cal to book my flight separately, the agent gave me her direct number and a discount price on the hotel. Next time, I'll skip the online hassle and call directly.