Written on: 13/08/2013 by NattyNatty (1 review written)
My bridesmaids ordered four dresses from Outerinner. They checked the website's size chart to ensure that they ordered the correct sizes. One of them even paid extra to submit custom measurements. When the dresses arrived they were all wrong. All of the dresses had identical inner shells, even though they were all differently styled dresses. Some of them were sewn with red thread on a mint green dress. None of the dresses fit. Two of the women could not even zip them up. Another was much too large, and the custom measured dress was also completely wrong, including a fabric bulge on one side.
We thoroughly read the company's return and refund policy, and we were certain we had grounds for a full refund. When my friends contacted the customer service representative, she insisted that we could not be refunded. She said they needed to send photos of them in the dresses, as well as measurements of the dresses, and then after we paid to ship them back to Hong Kong, they would evaluate the dresses and then decide if we were deserving of a refund. After we told her that asking for partially nude photos of ill fitting dresses was inappropriate, we did provide them with photos of the dresses' measurements compared to the order form and size chart. She told us that we did not take the photos properly. Also every time my friends called (so far this has been ongoing for a week) the customer service rep refuses to let us speak to anyone else. She also told us that the company takes photos for their own records during the production process, but she refused to release those to us.
My friends have done everything they asked of us (aside from sending the photos of women trying to put on dresses that will not even zip) and they are not willing to accommodate us. We don't want a replacement, or anything for free. We just want to return the unsatisfactory products and get a full refund and pretend like this never happened.
Outerinner does not make good quality clothes, and they do not honor their return policy. They target young women looking for an affordable dress. Never shop from this company.