Written on: 13/08/2013
We advertised on pitchup.com the money they take from you is a commission they charge YOU, It doesnt go to the campsite !!! . When we had to cancel some bookings through no fault of our own pitchup turned our back on us and at least initially would not refund any of the campers. We had refund some of them out of our own pocket even though we never had the money in the first place. They did eventually refund some of the customers but this is because they directly contacted them to complain. We have advertised with internet sites with our B&B late rooms etc.. and they are always fair if an issue arises Pitchup are just out for your money. Always check the campsite has their own website as it is usually easier and cheaper to book direct and also you know that the site owner is not being taken for a ride as we were.