Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

2187265

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“Rip-off cancellation fee - avoid ike the plague”

Written on: 12/08/2013

A member of staff booked three hotel rooms for a business trip for me but accidentally selected the wrong date. He realised his mistake and cancelled within minutes but booking.com charged us £80 for this! How on earth can they justify such a ridiculously high price for a booking that had only been live for a few minutes?!? We would have changed to a different date with booking.com, but after this totally extortionate fee we have gone with a hotel from lastminute.com instead. I will happily accept that there are admin fees involved in changing a booking, regardless of how long ago the booking was made, but £80 is way off the mark. Profiteering from a simple mistake is not the way to treat previously loyal customers. Will not be using them again. Absolutely disgraceful.