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“Don't go near this company.”

Written on: 10/08/2013

I am absolutely disgusted with this company. We booked a cruise with Ideal Cruising in April 2012, ideal Cruising were apparently bought over in July 2012 so anyone who booked prior to that date has to deal with Lowcostholidays because the bookings are with them. We are due to cruise with P & O in December 2013 but we need to change to an alternative cruise. For the last 2 months I have been trying to get our booking transferred to P & O so we can deal directly with them Lowcostholidays do not answer their phones, they cut you off, leave you queuing forever, totally ignore E-Mails etc. On 2 occasions I did mange to speak to people who promised to contact P & O and call me back, no one called me. I have used 2 and a half days annual leave trying to resolve this issue but I can't even speak to anyone. P & O have been fantastic but legally they can't help us until the booking is transferred, Ideal Cruising don't want to know and lowcostholidays are without exception the worst company I have ever dealt with. I wouldn't recommend this company to anyone, there customer service is non existent.

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