Written on: 10/08/2013
Booked a 4 night holiday to Marrakech in July 13 through GreenDot. When arriving at Riad Marrakiss in Marrakech we found that the Riad had only charged for 3 nights and gave 1 night FOC. The Riad owner sent me an e-mail with the proof confirming this. On return I queried this with GreenDot and asked for 1 nights refund as we had paid for 4 nights. Even with the proof they refused to give me a refund saying that because they had booked through Hotelbeds that was the price.
Be careful!!!! As when I checked the Riad website the price was much less GreenDot. I do not trust GreenDot and they continued to argue with me even in light of 2 proof sources 1) Riad owner who confirmed 1 nght free and 2) Riad website whose prices were much less than GreenDot told me.
I will not use them again and BEWARE if you do.