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“Missing orders, HORRIBLE customer service”

Written on: 08/08/2013 by iamaelephant (1 review written)

I ordered 3 t-shirts and 3 pairs of running shorts from Wiggle with free international shipping ($162.47 total). After 2.5 weeks the items hadn't arrived so I emailed customer "service". They told me they wouldn't even LOOK into it until 5 weeks had elapsed.

After 5 weeks ticked over I emailed back. I heard no response so I publicly tweeted my dissatisfaction, at which point they contacted me immediately. They asked if I wanted a refund or to re-ship the items. I requested that they ship the items with express TRACKED shipping so they wouldn't get lost again.

A day later I get a confirmation email - for HALF of my order. The rest of the order is sold out and I have to wait. Further to that, the items that did ship are on regular, untracked international shipping because "technical issues" prevented them sending a tracked parcel.

In the mean time (at about the 3 week mark) I foolishly made another order from Wiggle for some shoes ($145.88). As of today the 10 working day shipping period has elapsed and I haven't received any shoes. I'm not optimistic about ever seeing them.

Wiggle has no phone/Skype support. The ONLY way to contact them is through email and their responses are VERY slow.

I recommend avoiding this company. Their range is awesome, their prices and sales are great and free international shipping is sweet, but if something goes wrong (which is not unusual with Wiggle) don't expect them to help you. Probably the most frustrating company I have dealt with.

Visit wiggle.co.uk