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“customer service is a joke”

Written on: 08/08/2013 by diver-kev (2 reviews written)

We have been home for almost 2 months now and are still waiting for low cost to pay out a claim on a taxi fare which we had to pay in resort because the pre-booked taxi did not arrive to take us to the airport, which they have agreed to. They say that they have refunded the compensation to the account of 2 people who cancelled the booking and now expect us to pursue them to get our money.
They are also refusing to pay any compensation for a claim about the poor quality hotel stating all sorts of reasons which are untrue but which we cannot prove otherwise.
Read our full review on tripadvisor (hotel tropitel naama bay in sharm el sheikh).
We will not be dealing with this company again in the future and I would not recommend them to anyone else.

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