Written on: 07/08/2013 by PaulG99 (1 review written)
I placed an order(6210417482)on 4th August for two in stock jerseys at 39.99 each. Wiggle made an almost instant request for payment from my bank for 79.98 and several hours later I received an email stating that one of the jerseys was out of stock and had been placed on back order. Well that's o.k. isn't it? These things happen?
Well these things do happen, but what shouldn't happen is that Wiggle then processed a separate order for the one in-stock jersey and took another 39.99 from my bank account!
So I have received the jersey that was in-stock and all is well with this. Delivery was quick. However, Wiggle have still got 79.98 of my money and I want it back.
I have sent the email to sales@wiggle but of course I have received the generic 'we'll get back to you when we can be bothered' response.
I can't effect a chargeback with my bank as the payment has not shown up on my statement yet, Wiggle have effectively put a 'claim' on the money so I cannot do anything about it.
What's going on Wiggle? Why are you taking money prior to processing the order? Are your systems so antiquated that you can't keep track of your stock? Are your staff so inept that you can process a second order before cancelling the payment for the first?
Why can't we call you? No telephone number to call in this day and age is what fraudsters do.