written by on 06/08/2013
My charges started to go up. Then had hassle in not able to use the phone for 6 weeks. When I went to cancel, I was told I had taken a new contract out. Which I had not!
As a new contract had been made up with out my say so! Scare me with huge amounts of money to cancel. Lucky I had all my paperwork. Sent copies of old contracts.
After lots of time and long waits on the phone and when told they would cancel my contract with a £35.00 fee. I waited for the paperwork and nothing came and that was Jan/2013. Checking on line still shows my account open in owe over £250:00.
I sent a letter to cancel and used post to be signed for as to have a record and done this twice. I gave up and have kept all my paperwork on in case they take me to court!
What gets me is no warning letters, no emails and very difficult to deal with this company. Vey poor service. Avoid!!!!!