Written on: 05/08/2013
We are not the most practical pair, but how difficult can it be to put a bike together? Bikes 2 U Direct delivered quickly and armed with the provided tools we got going. An hour later the handlebars were still not staying put as the directions suggested they should - let's phone customer services we thought. Ben was brilliant! Calm, clear thinking and soothing - "it's not you being incompetent, the bolt's the wrong length", he said. Faster than we had time to think we might have made a bad choice, the new bolt arrived. Evie has been practising her cycling ever since!
Thank you Ben. Your help, kind reassurance and prompt action has put Bikes2uDirect top of our lovely people and companies list; we will definitely recommend you whenever we can.