Written on: 04/08/2013
When I follow up on an ad, I expect the "consultant" to have the common decency and professionalism to at least acknowledge the CV she asked me to send, and then to phone me back as agreed.
I imagine she was overwhelmed with applicants - but any professional and well run organisation should have the processes and software to allow them to send an automated response - whatever the outcome.
These people should remember that senior managers will, eventually, end up in positions where they will be deciding what agencies (if any) to use. I'll remember the Hays experience.