written by TobiasA on 03/08/2013
I bought the talking watch and it went wrong after 9 months. The Company's response was that it was only guaranteed for 6 months - a watch guaranteed to be accurate to one second in 1,000,000 years only guaranteed for 6 months?? There was no mention of a guarantee in the brochure or the paperwork which accompanied the watch. I am sure there should have been protection from the 'Distance Buying' rules and the Sale of Goods Act but the Company would not budge. Even a personal letter to the MD only elicited a terse response from the Customer Service Dept (there's a contradiction in terms!). In my view - AVOID THIS COMPANY LIKE THE PLAGUE.