Written on: 01/08/2013
What I like about Agoda as a first time user:
Firstly, I find that it is a user friendly website. Unlike some other travel agent website, you have to pay separately if you want to add a bed.
Secondly, comparatively, the price Agoda offered is a better deal than the other websites by more than 10%. Furthermore, I had a DBS credit card which gives me even more discount. As a first time user, I give it 4 stars. I could only deem it 5 stars if it continually provides excellent service for my future purchases.
Thirdly, the website loads pretty fast and upon paying, email confirmation was sent almost immediately.
I signed up after I made my purchase, I just hope that Agoda will remember to credit my points from this purchase to my account.
I think if there are any credit card payment fee, it is best to reflect in the bill on the payment summary before purchase is being made. Agoda did a good job in this. Transparency is the only way to gain customers' trust and loyalty.