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“used to be brilliant, gone downhill”

Written on: 01/08/2013 by tusia-84 (1 review written)

I have spent a lot of money with wiggle and up until now have always been happy. They have been reliable, items were dispatched with no unneeded delays and problems were sorted quickly. That was before my last two orders. With the first order, I was not sure about the size of an item, so asked I wiggle. The advise I got from wiggle was wrong and I had to send the item back to them. Still no refund in sight.
With the second, I ordered some knicks, the site said two in stock for another two days after the order was placed, and now (four days later) I got an email saying "they are out of stock" and "we will get them soon". However the site says "no longer available". And of course I have been charged for that order. Very unhappy and disappointed. Not quite sure if I will deal with them again in a hurry.

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