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“Do they care once they have your money?”

written by ziggydog99 on 31/07/2013

We booked a short three night break to Rome for 6 of us with Low Cost Holidays. We pre- booked a taxi for both our arrival and departure dates. Although we were an hour late arriving thanks to Easy Jet our taxi was waiting for us. I thought I would check our departure pick up time by taxi and both our flight and taxi departure times were the same.

I rang the telephone number on the taxi voucher and the woman I spoke to hardly spoke English. I resorted to emailing customers Services in the UK and bearing in mind that I did this on our first day they should have had plenty of time to pick up my email and book the return taxi for 7 am. We heard nothing so we were forced to book a taxi from our hotel.

I still have not had a reply to my original email so I contacted their complaints department and they were very slow to respond and they seem reluctant to accept any responsibility for their actions or lack of them.

I used to work for the company that run Columbus Direct and Priority Pass and they ensured that they had sufficient staff on duty 7 days a week. I suspect that perhaps Low Cost holidays do not have enough staff and they probably do not work weekends either. Hence their inability to respond quickly and efficiently to customer complaints.

If I had known how poor they are administratively and how poor they are on customer services I would never had booked with them. It could have been a lot worse and I am glad that my loss is limited to the £70 for our taxi fare.

I will never use this company again and I will make sure everyone I know is aware of how bad they are.

Roger croydon