Written on: 31/07/2013
I ordered a bouquet online for my friends birthday.The website was very easy to use for online ordering and options pictured were lovely.
My friend received her flowers and sent me a picture. I was horrified to say the least. The arrangement looked like loose flowers bought from a supermarket vendor and nothing like what was pictured.
I emailed Arena who were quick to respond
" The exact type and amount of flowers are in the bouquet however I agree that it doesn't look quite right, and please accept my sincere apologies for that. By way of an apology, I have refunded your order by 15%. The refund should appear in your account in a few working days"
Whilst the refund was appreciated, I would have really liked my friend to have received the arrangement as pictured.
I will not be using Arena again.