written by Wentan81 on 30/07/2013
I don't even want to give it ONE star, but the rating field is mandatory.
Flight was delayed several hrs, from Kuala Lumpur to Johor Bahru. I understand bad things do happen, and not everything will go the way I want. However what annoyed me is the services. Be it the staff at transfer counters or ticketing counters, all of them fail to solve problem and calm the angry passengers down. " No other option! Only dinner voucher, take it or leave it". Well they didn't say that outloud, but they give me that kind of impression.
I understand the ground crews were not resposible for the flight delayed. However as they have to face the passengers, they do represent MAS airline. A genuine apology and showing willingness to help frustrated passengers are like a basic right? We were treated like a bunch of nuisance kids instead. Sigh.
In conclusion, the ground crews need training. They are inefficent and slow.