written by on 29/07/2013
I went to cancel my gym membership at the Bolton base gym because I could no longer afford it i was told it was £15 to cancel so i went back a week later when i had the money and when i went in the woman was really polite until she found out i was cancelling, i was then told it was actually £20 to cancel and i told him i was told a different price but he wasn't listening. While paying there was 2 other members of staff there who were laughing at a woman doing an exercise class there which i found extremely disgusting ! if anybody can help with an email i could send a complaint to i would be grateful because i now know a few people who have trouble through this branch of gym and when i got in touch with my friend who had also cancelled that day she was only charged 12.99 to cancel when she had the same membership as me because we went together.