Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

2164989

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“DO NOT USE: THEY DO NOT HAVE A LIVE LINK TO AIRLINES ”

Written on: 29/07/2013

Booked a flight to Portugal on Bravofly. I receive email from Bravofly saying would confirm my fly in next 3 hours. I receive an email an hour later saying my flight could not be confirmed due to a security reason with my credit card. They still deducted the money from my account £450 (had booked for 2 people). They inform me that it would take up to 20 days to refund the money and this was up to MY bank. I call my bank (Barclays) and they say that it is up to Bravofly to set the refund date - which was set for 15 days time.

I do not understand how there could be a security problem with my credit card, if the payment went through. I believe what happened was the seats that I had booked at that price had gone, and they have instead told me there was a security problem - just doesn't make sense. Due to their error I have to wait 15 days for my money to be refunded - meanwhile I can't book my holiday as I now don't have the money in my account and I left wondering if I will receive the money at all. Very poor business practice and processes at the very least!!!

AVOID AVOID AVOID!!!!!!!!