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“Easy to book-Hopeless to cancel”

Written on: 29/07/2013

Due to ill health I wished to cancel my booking. They advertise no fee cancellations but I found it impossible to contact them. After getting the answer phone four times and leaving a message twice asking them to confirm that my booking had been cancelled, with no response I sent an e-mail to the hotel concerned and received a very nice reply, and then Late Rooms.com asks me what was my experience of the hotel! My reply - very polite, which is more than can be said for Late Rooms.com. I would recommend the hotel but not Late rooms .com.

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