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“AVOID”

written by on 28/07/2013

I was told by the salesperson that I would get the 4 foot bed in 2 weeks. After many phone calls, sending a recorded delivery letter, checking the shop hadn't gone out of business, and the shop manager saying he would never deal with Millbrook again, I got it in 8 weeks. After sleeping on it for 5 weeks I realised it had sunk in the middle where I mainly lay. I bought a 4 foot bolster pillow in order to try and use the whole bed, but it made no difference - I was basically sleeping in a hammock. I had the shop customer services man and the bed manufacturer's rep look and try it. They denied anything was wrong - it was clearly in their interest to do so. I stopped sleeping on it for 5 weeks and discovered it had partially restored itself, but after resuming use for 4 weeks it has again sunk. There's clearly a design fault. I've had advice from CAB on this and will try them again.