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★★★☆☆

“Buying Binoculars on line”

Written on: 28/07/2013

I've been looking for a decent pair of binoculars for shooting and bird watching. I took advice from BASC, decided on Swarovski after trying them out at a major London store. Went on line and saw Uttings were a lot cheaper.

I ordered the binoculars and was impressed when Uttings gave me a one hour delivery slot the next day. Should have known better. Delivery slot 1030 to 1130. Eventual delivery 2100 after many e-mails and phone calls to courier and Uttings, neither of which were returned as promised.

Two lessons - don't give promises you can't fulfil, and if things go wrong, TELL THE CUSTOMER.

Brilliant binoculars, I would recommend Uttings but with pretty big reservations on quality of customer care.