Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

2162235

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★★★☆☆

“All i wanted was a pair of NEW boots”

Written on: 26/07/2013 by n_simone (1 review written)

I have been purchasing from Asos for a few months now, and I'm always very careful with what I buy because I'm an international customer and it costs me a lot to return products. I like the clothes, they are not always like they seem in the pictures, but they're ok for the most part.

Once I ordered a leather jacket and they sent me another leather jacket from a different brand, but I didn't send it back because I didn't want to pay for the shipping, and I also didn't want to deal with the customer service after what I've read here in the reviews.

But now I am really upset because I ordered a pair of over the knee boots and they sent me one pair that looks completely awful, the leather is all destroyed and scratched and very wrinkled, and I really don't understand how they could have sent me a product in such a bad condition, they don't look new at all. It's really disappointing.

I don't use Facebook nor Twitter, so I contacted them on the site choosing the subject that says that my product is faulty, and I only got the standard replay, and I waited all day for a solution but nothing.
It's really annoying to wait now when I should have received a pair of NEW boots in PERFECT CONDITION in the first place, I really did't think they could send out used and damaged products. It's sad.

Visit asos.com