Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

2162143

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“Terrible customer service and second hand product...”

Written on: 26/07/2013 by markm3533 (1 review written)

This is quite simply the worst company I have ever dealt with. We bought a tent that leaked. After 3 months of contacting customer services who told us 3 different things we finally sent the tent back by courier provided by Blacks/Millets. Fault would be verified and either a replacement or refund would be issued within 3 weeks. After 6 weeks I contacted them via email. After 7 I tried again. I then telephoned on Friday. On the third attempt I waited for 25 minutes on the end of a ringing phone. Finally answered. Advisor sent me her email address. I contacted her straight away with the email chain of my problem. On Monday contacted again for an update. "Please remind me of the issue," she asked. A week later they admitted that they had lost the tent! It was never returned. I asked for a replacement because the cost of a new one had gone up by £120. they said no. I contacted trading standards. Millets/Blacks then agreed. When they sent me the 'new' tent it was actually a damaged second hand tent. Worse was yet to come. When I opened it up there were staples inside the tent!! Unbelievable. Advisor then said couldn't exchange the tent but only send me another one when I had returned the second hand one. I held firm and we agreed that we would only exchange in store so that a shop assistant could verify the quality of the replacement product. Definitely would be completed by the end of the week. I even emailed with a transcript of the conversation. End of the week is here...still no resolution. "I didn't promise that," she said. "Written eveidence that shows you did," I said. Now I've been told that it'll be in store on Monday. Do I really believe them? I think not. I would avoid shopping at Blacks/Millets and any of the JD fashion outlets if you want anything like even exceptable customer service. This is just disgraceful.