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“No customer service - avoid!!”

Written on: 26/07/2013 by explodingsnail (1 review written)

I had never ordered anything from Wiggle before, but I decided to purchase a road bike from them. It looked quite good on their web page with a half decent specification and decent discount.

Bike eventually arrived and imagine my surprise when I didn't look anything like the picture and was instead a horrible cheap looking piece of garbage.

I contacted Wiggle asking to return the bike for a refund and it is now over 1 week and 6 emails (all from myself) later and I am still no closer to it being returned.

The only way you can contact them is through a generic email address, which never seems to get a response; although they do have a live chat system, which seems to be available at totally random points although mostly not at all.

Just avoid them at all cost - there is so much choice out there you have no reason to shop with this company as they don't deserve your business.

Visit wiggle.co.uk