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★☆☆☆☆

“Worst customer service ever seen!”

Written on: 24/07/2013

We bought several tickets from BT-STORE, but had to cancel the tickets due to the denial of entrance visa. One of the ticket rules is that we should be able to get full refund if visa is denied. BT-STORE did nothing to assist us and insisted that we should deal with airlines directly. All they care about is to charge the $100 service fee! Very disappointing!