Written on: 23/07/2013 by DaveJH (1 review written)
Having just bought a second hand powerbug trolley with accessories I was disappointed to note that the retaining screw on the umbrella holder was missing. I emailed Powerbug customer services asking how I could obtain a replacement screw and the cost. There was no way of ordering a replacement screw on the website that I could discover, although I was impressed by the range of spares available. I was delighted to receive a replacement screw in the post a few days later, but no invoice - FREE OF CHARGE! I knew Powerbug had a good reputation but I consider this to be exceptional, so I said so.