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★★★☆☆

“Still good (mostly)”

written by Norfolkcustomer on 22/07/2013

I've ordered several items of furniture from Pinesolutions with no problems at all. Delivery arrived when promised and all the furniture was in great condition. However, I recently ordered an oak filing cabinet. It arrived and when I unpacked it the cabinet was in a terrible state, literally falling to pieces. Badly made, or badly mishandled by the delivery people, I don't know. Also, on the exterior of the packing it said, unexpectedly, 'Made in China', a point Pinesolutions refrained from mentioning in their literature. I'm waiting for them to collect it tomorrow when they have promised a refund, although I was alarmed to read the review by someone on the trustpilot site that although Pinesolutions had taken payment on a card they later said they could not issue a refund because the card was dubious. This apparently forced the customer to go through the laborious process of getting her bank to reclaim the money for her. If the card was dubious Pinesolutions should not have taken money from it in the first place. If you order something from them I suggest 1) you check where it is made and 2) make sure the delivery people will unpack it before they leave, so you can check immediately it is okay. This has always been a good, ethical company but probably 7 out of 10 these days rather than 10 out of 10.

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