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“Customer service ends up winning me over, but a few...”

written by ANNIEMUL on 21/07/2013

I was looking at several sites online to see who had the best price and yours was the best seat for the money. Wasn't sure yet so I left the site once I saw what the extra costs were and was surprised to get an email offering $20 discount if I completed the transaction. Here's my niggly complaints.

Discount only applies to sales of over $200 - mine was just shy
Couldn't complete the transaction online because although it accepted ON as a state, being from Canada, I don't have a zip code so I had to call to make the transaction.Delivery option wasn't available because I lived in Canada so I had to pay more.

Great guy on the phone though and he made it worth the trouble. So my suggestions are maybe recognizing your Canadian customers and include the option for postal code and delivery method. Spell out the costs

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