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“Abbotsford Arms Hotel galashields”

Written on: 21/07/2013

the rooms were basic clean but uninteresting everything was white no colour anywhere, The builders were in and the entrance stairs and landing were dirty and dusty this of course was what greeted us first so not a good impression, we arrived on the hottest day of the year and the room window would'nt open the manager (also the cook) when asked gave us a fan and another room this one the window opened but had cobwebs in the ceiling corners. the bar area was pleasnt and clean the bar meal we ordered was not nice, but the staff in that area were very pleasant and helpful the meal was as it was because the manager was running around looking for lost keys(he actually gave a guest our room key who had opened the door to see the room was already occupied) in the advert it said it was family run but we never saw any women around and where was the restaurant we ate in the bar also breakfast was supposedly 7:30am onwards well we were sat outside at this time and the cook arrived after 7:30 so no-one was getting anything ready. the worst part of the stay was that at 1:30am I was awoken by loud banging as we were in the room over the front door I realised someone was trying to get in. the knocking went on for some time ate bar outside door and the inner door leading to the stairs (this door was a number pad safety door my husband said maybe they had forgotten the number but a taxi had dropped them off then a security man from somewhere, in his car came round the back to see what was going on we were at the open window and he after speaking to the 2 men shouted up that they were guests and could not get in (he seemed to think we were the management my husband threw down the number for the guests and we assume they got in. BUT we saw the manager arriving in the morning so we assume no staff were around during the night I do not think this is safe for any party.

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