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★☆☆☆☆

“Not worth the risk”

Written on: 20/07/2013 by jattgv (1 review written)

People say you get what you pay for. With Air Asia this is true and even worse. After arriving late for a connecting flight due to an Air Asia delay I was refused a boarding pass even though it was not yet 45 minutes prior to boarding,as advertised. After chaotic and rude encounters with Air Asia staff, I ended up having to purchase a much more expensive ticket for a later flight. Customer service was shocking, not replying to numerous emails for many weeks only to offer a deceitful and incomplete response. Air Asia's customer service is the worst I have ever encountered. The actual flight service is hit and miss. Many claim it is fine for a low cost airline. Whilst others have consistent late or cancelled flights. If you have an important flight or connecting flight to make, I believe it is extremely risky to use this airline.