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★☆☆☆☆

“I ordered puma/ferrari trainers and paid over £5.50...”

written by on 29/07/2010

I ordered puma/ferrari trainers and paid over £5.50 extra for next day delivery. I recieved an email advising that my order was packed and had been dispatched, confirming the item would be delivered next day. I emailed customer services for a tracking number or name of the courier at 11:30am on the delivery day. It took 7.5 hours (almost 7pm) and I had been waiting in all day, before they decided to tell me that they were out of stock, haven't processed my order and would need to refund my card. It takes 10 days to recieve the refund and they had already advised my order was packed and dispatched...... how could this be if they were out of stock?! I would not recommend that anyone uses this online retailer as they charge your card and tell you the order has been processed and dispatched before they even check they have the item in stock, let alone picked the order! I'll never use them again thats for sure!

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