Written on: 18/07/2013
After making a mistake with online booking form, I phoned reservation line in a panic and was so relieved when the operator sorted it all out for me. She was relentless in her search for best price for me and so patient. She also gave me excellent advice for future holiday booking. I will definitely use holiday gems again. The operator was a credit to the company. I have not had service like this in a ling time.