Written on: 18/07/2013
I ordered 3 bridesmaid dresses & even paid the extra to have them custom made. If you have any questions prior to making an order or at the time of making an order their customer service team are very helpful indeed! However when your order arrives and you are totally gutted at the state of what you receive, god help you when you try to get a refund. I have followed all instructions for getting a refund still no joy. All I get is sarcastic opinions and pathetic responses from numerous different people when I e-mail them.
Stupidly I should never ever have placed an order with this company as I did read some negative reviews but I was prepared to give them the benefit of the doubt! Had the dresses been as stated & like the picture I would have been very happy. The quality of the workmanship is poor to say the least. The dresses are ill fitting in every way possible and the dresses are totally unusable or fit for purpose. The dresses were advertised & pictured as knee length, one of my bridesmaids backsides is barely covered and the company told me that even having seen the picture that the dress is knee length - yeh if your knees are located at the top of your thighs!!!! Another person from the company said that my bridesmaids looked fine in their dresses and it was their fault that their figure was different to that of their model in the photo so I am not entitled to a refund!
I have sought legal advice & I know I am entitled to a refund so I have no idea why this company are carrying on the way they are - it is a total embarrassment and there is no way I am walking away from this without a full refund, this disaster has cost me £200 I get married in a few weeks and my bridesmaids have nothing to wear so I am now having to deal with this inconvenience of not only having pointless and on some occasions blantently rude correspondence with every person at that "company" demanding I sent more pictures of the dresses but trying to find replacement dresses. I am tempted to post the pictures of my poor bridesmaids wearing the "dresses" on here but I really do not want to embarrass them.
Please never ever use this company or give them the benefit of the doubt like I did!!!!!