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“Horrible experience”

written by RNOORY on 18/07/2013

I recently made 2 purchases from profilefashion.com. I called and spoke with a customer service rep and they ensured me that the 2 items I bought were excluded from any custom fees because there value was under a "certain amount" What that amount is they never said. 2 weeks after receiving my order I get a letter from US customs for fees. I then was in communication with profilefashion.com and all the person keep repeating is that the rep I spoke with gave me the incorrect information or did not completely give me the correct information. Well why is it I am still held responsible for this error on your company part? I want it to be known NOT TO ORDER FROM FASHIONPROFILE.COM THEY ARE A BUNCH OF LIARS AND THEY BLAME YOU FOR THEIR MISTAKE.

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