Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!
2148618

Why are you reporting this review?
If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★★☆☆☆
WRITE A REVIEW

“Frequent Delays and Timetable Changes ”

written by on 18/07/2013

I have flown on Ethiopian Airlines domestic flights several times - at least 10 times. They frequently change their flight schedule. They usually ring to notify customers of this, but several times I have turned up at the airport and the flight time has changed and I haven't informed. Luckily, I still made it on time.
One time they moved the flight earlier and I had friends on a connecting international flight resulting in them coming close to missing their flight. The manager treated me poorly when I asked that they hold the check-in gate open for us, considering EA lay at fault for this time change. I was given no apology or reason for the time change.
Recently, I flew Addis - Bahir Dar. The Addis check-in was mayhem. There were no queues. Several flights were leaving at the same time, but there was no order. Everyone pushed and shoved to get their boarding passes and we were told we might miss our flight as they had moved it forward with no explanation. On our return, the flight was delayed for 1.5 hours because the pilot was sick. The feeling I get from EA is that they don't care about their customers.

Was this review helpful? 0 0