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“Mixed experiences”

written by on 18/07/2013

Unfortunately it's a very bad experience that's caused me to write this review but we have had some good experiences so I'll give an overall review.

We've used kiddicare numerous times and we've even got money back when we've found the item cheaper. We've had a pram and a high chair with no issues what so ever.

Kiddicare's problem comes when something goes wrong, they're woefully inadequate at putting things right and their customer service couldn't care less. I recently bought a dolls house for my daughters 2 year birthday. When we built it we found there was a crack on the base. We contacted kiddicare who arranged a new one to be sent out. Great customer service upto now. The night before we boxed the old one up ready to be returned. The new one arrived on time. Warning signs were there straight away when I could see it was clearly a return they'd sent me. It had a quality check label on it and old tape over new. Only it hadn't been quality checked, there were vital parts missing stopping me building it and knife slash marks on the wood where someone had opened it badly.
Again I contacted kiddicare only this time I got no response. Then I got an e-mail saying they would refund my account. I rang kiddicare who said that's it, have your refund and we're done. So I now had my daughter asking where her dolls house was and no dolls house.