Written on: 18/07/2013
Unbeknown to me,my slimming world consultant failed to enter my target weight on his computer. When I reached my target weight of 10 stones 7 pounds, I missed a week and when I returned on Monday, the computer asked me for £9.90.I explained to the lady on the computer that I had reached my target weight and she sent me on my way to be weighed and said she would sort it out with the consultant. This evening, the consultant rang me at home and I can only say I was flabbergasted by his attitude. He told me that I had not reached my target weight which apparently the computer had set at 10 stones (much too skinny for a tall 55 year old) and that this was the computer's default weight when people hadn't decided what their target weight was to be. This same problem had happened to my friend the previous week. We joined on the same day, her target was 10st 12lb, mine 10st 7lb .We clearly stated this to the consultant and he wrote it down. He told me on the phone that this problem had cost him £9.90 and more or less accused me of lying to him. He was unwilling to listen to what I had to say and just kept repeating himself. He said that if I had achieved my target weight, the women at the scales would have rewarded me with a sticker and congratulated me and as they had not done this, he believed his point to be proven. I have been attending slimming world for many weeks both this time and previously and spent a considerable amount of money there. I found the attitude of this consultant disappointing and objectionable. I will certainly not be attending again and do not feel I could recommend this experience to anyone-even if I didn't much like them.