Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

2147166

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“Very upset”

Written on: 17/07/2013 by suzy23rd (4 reviews written)

I will start off by saying that if my replacement cage arrives in one piece, I will gladly change my review.

So I order the falco cage at a cost of £119 and felt very pleased and excited to receive it.

So 3 days later my new cage arrived. I open the box and was heart broken. It was smashed in a million pieces. I took some photos, didn't even bother to get it out of the box! I emailed zooplus and waited. . .

They replied quite quickly (hence the 2 stars instead of 1) and said ''Upon review of the available information, we conclude that a return is unnecessary in this case.''

They have sent me a new one out and now I have to wait for the new one. This cage is massive and I have no idea of how to get rid of it due to it being glass and very heavy. I am so anxious about receiving the new one because in my gut I just feel it's going to be another broken cage on it's way to me. Maybe it's them, maybe it's parcel force, I will never know. Maybe they should send out breakable things when this happens so often.

I am so angry and upset. If my new one arrives in good condition I will change my review. Customer service seems to be very good so far so on that front I can't complain.

Visit zooplus.co.uk