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“A disaster for Australian buyers”

Written on: 17/07/2013

I was really excited to purchase from your company and had carefully measured our jumpers at home so we wouldn't make any mistakes.
When the jumpers arrived, we excitedly opened them but were pretty disappointing. All the jumpers were way to wide - with the exception of the N21 Hoody - but even that had sleeves that were a bit short.
The L2 Lambswool V was so wide as to be ridiculous and it had short arms.
The N7 Unisex zip was also really wide.
The Womens cable Zip M6 had no shape but perhaps I should have expected that as it is a mens jumper - similarly, the Glen Loch Zipper N8.

I emailed your company to find out what were slimmer fitting jumpers so I could exchange them and was told that I was to take measurements from my existing jumpers (had already done so) and they didn't let me know about slimmer fitting jumpers.

I went to the post office to return the jumpers and was told it would be $80 to mail the 4 back. It has been a real lesson about internet buying for me. Never buy anything from overseas. Buy local.

Also I think the product description was false. The 'super soft lambswool' left my boys cold. It was too stiff to fit that description.

The slinky polo however was great. Good fit and warm.

Off to the op shop I go with my failed purchases!

Visit woolovers.com.au