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“Buy DGM at your peril.”

written by milix on 16/07/2013

We purchased a 22in tv/dvd combi for our daughter for christmas 2012 the dvd player became unresponsive 14/04/2013, would not play or eject the disc. We contacted ebuyer whom explained the warranty was honoured by the manufacturer DGM Uk Limited. Called them went through the correct procedure and their courier collected the unit.Called them a few days later with the (RMA REF No) they confirmed they had the unit and we could expect it back in 7-10 days haha

It is now 3 months on still no returned unit, these ppl are a complete joke, I've been told my tv's on its way and the courier arrived to collect a tv, moving offices , contacted the retailer twice, and in the last month have called several times a day on sales, accounts, logistics and never have I spoke to one person.No response to 20 emails, had promises of call backs with a tracking no for the return, I even said I would call and collect the unit as is and get it repaired myself which was quickly met with this is not allowed.

I am now talking with trading standards as this lot should be closed down.

All our other tv's are sony which are superb, thought this would serve for our young daughters bedroom.Beware as beginning to think they have gone into liquidation.