Written on: 16/07/2013 by ohayoman
Agoda is very straightforward, easy to use, with a lot of detail needed to make a decision. The price here is normally cheaper than other websites. The search function is working great, with all the filter criteria necessary so we don't have to waste our time to scan through too many hotels ourselves. I also love the way we can collect the points when we book a hotel. This is the benefit.
The missing information I think might be useful to have is the location around the hotel. For example, is there any convenient store? restaurant? Now what we are doing is having to look into the map and doing some research ourselves of what are around there. The user review is also helpful for this. Another suggestion would be there should be a 24-7 customer service in each country so customers don't have to call the UK number when they need any immediate help. However, this is the rare case.
Overall I'm very satisfied and love this website. Will definitely recommend it to everyone we know.