Have used bookit multiple times in the past and enjoyed good rates and spent a lot of money on their site. Had acquired a code for a $15 discount by e-mail and forgotten to enter it before hitting the purchase key on computer and was unable to go back to apply it. I had just booked over a thousand dollars but when i tried to request customer service to apply it I was told that the whole reason for the discount was so they do not have to get involved because it is more costly on their end if actual people get involved and would defeat the purpose of online booking savings. The cancellstion fee to cancel and rebook was greater that the savings so I guess I just missed out!!!!