written by on 14/07/2013
I have been mystery shopping for a long time and am quite experienced. I joined Frontline Focus about a year ago and heard nothing for a year. Last week I was offered a competitiors visit at Pizza Hut via email. I agreed to do this and was sent some guidelines by email. A lot of spelling mistakes and poorly laid out these were.I completed the visit and entered the data. Almost straight away I was told my images were no good. They require very specific photos that need to be exact. As I had eaten the pizza I could not do the photos again and was therefore told I would not be paid. Outrageous when I had had very little guidance. This is the first and only mystery shopping company I would not recommend. The staff are rude and ignorant. I just want to warn others so they dont lose money too.