Written on: 13/07/2013 by kjkaj (1 review written)
Booked Airport minibus transfers from Larnaca airport to Ayia Napa for 9 people and infant with Travel Republic.
Airline change their departure times by 14 hours later.
I Informed the travel company six months beforehand of the changes. Incompetent and Undertrained customer service agent booked my pick up transfer same day 17 hours before my departure time. He did read out the details and me not realising the mistake and not checking my email (Organising son,s wedding lot on my mind). When we arrived at Larnaca airport on 7 May 2013 at 5am no minibus. Rang the minibus company they told us we have to pay €85 as there was a booking error and have to sorted out in the UK. Eventually minibus arrived 2 hours later with 10 unhappy people. When I got back to the UK e mailed and rang few times to complaints department in Travel Republic. Got an email back from three different people including the manager (more than jobs worth)saying I was at fault and refused to refund €85. I know I should have checked the details on the email. But if the agent booked the transfer times and date correctly we wouldn't have had all these problems. Now Travel Republic has lost business of more than 9 people and maybe more by other people reading this review.
So Mr Chairman hope you are reading this and sort your staff out !