Written on: 11/07/2013 by odrade
I needed to rent a car for moving my stuff in a different city as i was moving out and so i booked a car online from them. Next day my boyfriend went to pick it up and was asked for a fuel deposit of £70 which was not mentioned anywhere on the site. Afterwards they did a credit check and decided they can't give him the car! The women from the office said we would have to wait up to 5 days to get a refund! It is outrageous! why are they taking your money without even knowing if they give you the car? This is like the most rip off company ever! We tried calling Customer Services and guess what? all of their numbers are with extra cost! and for a reply on a mail to customer services you have to wait for about 5 days! Do not rent from these guys! they will take your money and try to rip you off as much as possible!