Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

2137346

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“Treating loyal customers like dirt!”

Written on: 11/07/2013 by Traiceyanne (1 review written)

I've been with simply be for two years now. Always paid my account bill well before time. My credit limit started off at £150 and has now been increased to £1500. Which goes to show that I'm a good customer who always pays on time.
A few days ago I placed an order for a laptop for my son the order was successfully placed. Had an email with confirmation of this.
Yesterday I went online to track order only to my disappointment did I find it had been cancelled. No phone call no email telling me off this.
I decided to ring simply be. Waited for ages to be put through to the credit team!!! By the way these phone calls cost a fortune. You have to listen to so many options. Then an automated voice takes your details but never gets them right. By now I was pretty mad to say the least. Eventually I was put through to a lady who was so rude. She told me my account was being assessed and if I wanted laptop I would have to pay for it now.
I would have to wait until the 3rd of August after my account had been reviewed. Even then it was not guaranteed I could ever get credit again.
What kind of company treats their customers like this. SERIOUSLY!!!! I'm going to pay my account of asap and close account.
I did send them an email. Just had a reply with no apology and no promise of credit again. It even gave me instructions' how to order the laptop from them and pay in full. No thank you!! I could buy the same laptop £80 cheaper at currys.
Well simply be if this is how you treat loyal customers I'm disgusted.

Visit simplybe.co.uk