Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

2135088

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★★★★☆

“Reimbursed me FULLY for their mistake”

Written on: 10/07/2013

We booked a room at a hotel in Napa and it ended up the hotel was sold out. Booking.com put us up a another hotel in the the area - which ended up being a 5 star hotel (330.00 per night) and we had booked a 2 star ($125.00 per night). They told us they would reimburse us the difference in price but they ended up paying for the entire room.

They handled this perfectly and I will continue to be a loyal customer to booking.com.